Shipping policy
Shipping Policy
Order Processing
Orders are typically processed within 1 to 2 business days. During high volume periods or promotions, processing times may be slightly longer.
Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping Rates and Delivery Times
Shipping rates are calculated at checkout based on your location.
Estimated delivery times:
- Canada: 2 to 7 business days
- United States: 4 to 10 business days
- International: 7 to 21 business days
These are estimates and may vary depending on the carrier and customs processing.
Tracking
All orders include tracking. If you do not receive your tracking email, check your spam folder or contact us directly.
Customs, Duties, and Taxes
International orders may be subject to customs fees, duties, or taxes upon arrival. These charges are not included in your order total and are the responsibility of the customer.
Delays
We are not responsible for shipping delays caused by carriers, customs, or incorrect shipping information. If there is an issue with your delivery, we will do our best to help you resolve it.
Incorrect Addresses
Please double check your shipping address before placing your order. If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply to resend it.
Lost or Stolen Packages
Once a package is marked as delivered, we are not responsible for lost or stolen items. If this happens, we recommend contacting the carrier directly. If you need help, reach out and we will do what we can.
Questions
If you have any questions about your order, contact us at Contact@loopitsafetyleash.com.